Five steps to a ticket, then everything that happens between paying and flying. No surprises, no jargon.
Enter where you are flying from and to, your dates, how many people are travelling and which cabin. Pick your airports from the suggestions so we search the right ones.
Results come back with fares from hundreds of airlines. Each one shows total journey time, number of stops, baggage included and the full price with taxes and any service fee already in it.
Open any option to see the fare conditions before you commit: whether dates can change, what a change costs, whether the ticket is refundable, and what happens if you simply do not travel.
Names exactly as they appear on the passport or ID you will travel with. This is the step worth slowing down for — corrections after ticketing are expensive and sometimes impossible.
Secure checkout, then your e-ticket and airline booking reference by email. Usually within minutes; occasionally longer if the airline queues the ticket.
The parts people discover at the airport when they should have known at booking.
Some fares include a bag, some do not, and the allowance differs by route even on the same airline. We show what your fare includes and what an extra bag costs, and we add it at booking where the airline allows — almost always cheaper than paying at the counter.
Size and weight limits vary more than people expect, and basic fares increasingly restrict you to one small under-seat bag. We tell you the actual limit on your ticket.
Requested at booking rather than left to check-in. We tell you where the airline charges, where it is free, and where seats simply cannot be picked until the day.
Dietary requirements, infant bassinets and mobility assistance are all requested with the airline at booking, when there is still time to arrange them.
Added at booking so miles and tier credit are recorded from the start. Adding them afterwards is possible but rarely straightforward.
We flag passport validity rules and common transit visa requirements. Final responsibility for entry requirements sits with the traveller, so verify with the relevant embassy.
E-ticket, airline booking reference and full itinerary by email, with your fare rules attached.
Airlines adjust timetables, especially on long-haul booked months ahead. We tell you what changed and what the airline is offering.
Times, terminals, baggage allowance and anything still outstanding, sent early enough to actually act on.
A nudge when online check-in opens, and how to reach it. Seats sometimes free up at this point.
Call and speak to someone who can open your booking while you are on the line.
This is the part worth understanding before you book rather than after.
The fare rules on your ticket decide everything. Whether a date change is allowed, what it costs, whether any money comes back, and whether you get a refund or a travel credit — all of it is set by the airline when it files the fare, and it varies enormously between two tickets on the same flight.
Call or email with your booking reference and what you need. We submit the request to the airline and come back with what they will allow and what it costs. You decide before anything is charged.
We can submit the request, explain the rules in plain language, chase it, and tell you honestly what your options are. We cannot approve a change the fare rules do not allow, waive an airline penalty, or speed up a refund the airline processes on its own timetable. Anyone who tells you otherwise is guessing.
Voluntary refunds commonly take one to two billing cycles to reach your card. Where the airline cancels a flight, different rules apply and you may be entitled to a full refund regardless of fare type.
Full detail is on the refunds and changes page.
Compare live fares across hundreds of airlines, or call and talk it through first.