Five steps to a ticket, then everything that happens between paying and flying. No surprises, no jargon.
Enter where you are flying from and to, your dates, how many people are travelling and which cabin. Pick your airports from the suggestions so we search the right ones.
Results come back with fares from hundreds of airlines. Each one shows total journey time, number of stops, the baggage allowance your fare includes, and the full price with taxes, carrier charges, the Vista service fee and the payment processing fee already in it.
Open any option to see the fare conditions before you commit: whether dates can change, what a change costs, whether the ticket is refundable, and what happens if you simply do not travel.
Names exactly as they appear on the passport or ID you will travel with. This is the step worth slowing down for — corrections after ticketing are expensive and sometimes impossible.
Secure checkout, then your e-ticket and airline booking reference by email. Usually within minutes; occasionally longer if the airline queues the ticket.
The parts people discover at the airport when they should have known at booking.
Some fares include a bag, some do not, and the allowance differs by route even on the same airline. We show the allowance your fare includes on the review page, before you pay. Extra or oversized bags are bought from the airline directly, at its own check-in or at the airport — paying the airline in advance is usually cheaper than at the counter.
Size and weight limits vary more than people expect, and basic fares increasingly restrict you to one small under-seat bag. We tell you the actual limit on your ticket.
Seats are chosen with the airline once your ticket is issued, using the airline reference on your confirmation. Some fares include a free seat, some charge for one, and on some tickets seats cannot be picked until check-in opens. We do not sell seat assignments.
Dietary requirements, infant bassinets and mobility assistance are arranged with the airline against your booking reference. Call us once you are ticketed and we will tell you what your airline needs and how far ahead it has to be asked for.
Add your number on the airline's own Manage Booking page once you are ticketed, or give it at the airport, so miles and tier credit are recorded. Call us if the airline will not accept it and we will help you sort it out.
We flag passport validity rules and common transit visa requirements. Final responsibility for entry requirements sits with the traveller, so verify with the relevant embassy.
E-ticket, airline booking reference and full itinerary by email, with your fare rules attached.
Airlines adjust timetables, especially on long-haul booked months ahead. The airline notifies the contact details on the booking. Call us with your reference and we will explain what changed and what the airline is offering.
Times and terminals move. Check your flight on the airline's site with the reference from your confirmation, and call us if something looks wrong or you want the fare rules explained again.
Check in on the airline's own site or app using the airline reference from your confirmation. This is usually the point where seats can be chosen and extra bags can be paid for in advance.
Call and speak to someone who can open your booking while you are on the line.
This is the part worth understanding before you book rather than after.
The fare rules on your ticket decide everything. Whether a date change is allowed, what it costs, whether any money comes back, and whether you get a refund or a travel credit — all of it is set by the airline when it files the fare, and it varies enormously between two tickets on the same flight.
Call or email with your booking reference and what you need. We submit the request to the airline and come back with what they will allow and what it costs. You decide before anything is charged.
We can submit the request, explain the rules in plain language, chase it, and tell you honestly what your options are. We cannot approve a change the fare rules do not allow, waive an airline penalty, or speed up a refund the airline processes on its own timetable. Anyone who tells you otherwise is guessing.
Voluntary refunds commonly take one to two billing cycles to reach your card. Where the airline cancels a flight, different rules apply and you may be entitled to a full refund regardless of fare type.
Full detail is on the refunds and changes page.
Compare live fares across hundreds of airlines, or call and talk it through first.