How we handle customer information.
Last updated: June 2026. Vista Destination LLC respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you use our website, online flight search and booking tools, customer support channels, payment flow, or related travel services.
1. Who we are
Vista Destination LLC is an independent online travel booking and travel support company based in New York. Office: 31-31 92nd Street, East Elmhurst, NY 11369, USA. Email: info@vistadestination.com. Phone: +1-844-676-0383.
2. Information we collect
Depending on how you use our website or services, we may collect your name, email address, phone number, travel route, dates, cabin, passenger count, travel preferences, passenger details required for booking, booking reference, order reference, ticket number, supplier reference, customer support messages, IP address, browser type, device type, approximate location, cookies, analytics data, and website interaction data.
3. Passenger and booking information
When a customer uses online flight booking features, relevant passenger and trip details may be shared with booking technology providers, payment processors, airlines, and suppliers as needed to search offers, process payment or payment authorization, create orders, issue confirmations, or manage booking-related communication.
4. Payment information
Payments may be processed through approved payment processors, booking technology partners, or supplier systems. Vista Destination does not intend to store full card numbers on its own public website servers. Payment-related information may be used to process authorized transactions, prevent fraud, manage refunds, handle disputes, and maintain required transaction records.
5. How information is used
We use customer information to search available travel options, process booking requests, submit required passenger details to airline/supplier/booking systems, support payment authorization where applicable, send confirmations and service updates, assist with cancellations/refunds/changes/schedule changes, prevent fraud and abuse, improve website performance, comply with legal and accounting obligations, and measure advertising or website performance.
6. Information sharing
We may share information with airlines, travel suppliers, booking technology providers, payment processors, fraud-prevention services, customer support and communication providers, compliance/legal/accounting/security providers, or government and law-enforcement authorities where legally required. We do not sell customer personal information.
7. Advertising and analytics
We may use analytics, conversion tracking, and advertising tools to understand website performance and improve marketing. We do not intentionally send sensitive personal information such as full passenger details, payment card numbers, or government ID numbers through advertising tracking URLs.
8. Cookies
Cookies and similar technologies may be used to remember preferences, measure website performance, improve search functionality, prevent fraud, and understand campaign performance. Where required, users may control cookies through browser settings or available consent tools.
9. Data security
We use reasonable technical, administrative, and organizational safeguards designed to protect customer information. Sensitive payment activity should occur through secure, encrypted payment or processor systems. No online system is completely risk-free, but we work to protect information from unauthorized access, misuse, loss, or disclosure.
10. Data retention
We retain customer information only as long as needed for booking support, customer service, fraud prevention, legal compliance, accounting, dispute handling, supplier requirements, and transaction records.
11. Customer rights
Customers may contact us to request access, correction, or deletion of eligible personal information, subject to legal, supplier, fraud-prevention, transaction-record, and accounting requirements.
12. Children’s privacy
Our services are intended for adults making travel arrangements. Passenger information for minors may be provided by a parent, guardian, or authorized adult when required for travel booking.
13. Contact
Privacy questions can be sent to Vista Destination LLC, 31-31 92nd Street, East Elmhurst, NY 11369, USA. Phone: +1-844-676-0383. Email: info@vistadestination.com.